Kainis ang SMART WIFI!!!

It's been a month now. I can't believe its been this long. I had Smart Wifi installed last September 29. Three days later the connection died. I got it fixed three days later after calling to have their field technicians go over the connection again. All was well until October 13. Connection died -- again. I called several times before they managed to send their field people (finally) on October 27. The technician did not even give me a chance. One look at my Linux system and he immediately concluded that the problem was PC-related. He said he wouldn't be able to troubleshoot unless I had a Windows system. He even had the gall to tell me to reformat my hard drive to "get rid" of the problem. 20 minutes. I waited two weeks for a 20-minute visit by a neanderthal that had the gall to insult me in my own home because he did not know how to use an operating system (re: Linux) that Smart WiFi supposedly supported! I'm not a geek but hey, I know my way around Linux to at least configure an ethernet connection. I was trying hard to help out the guy. No go! He was polite in his tone, but his message was insultingly clear -- no Windows, no go. Arrrrrrrggggghhhhhhh!

Two mad-weeks-of-calls-to-tech-support-for-a-reschedule later, I am still to be paid another visit by a field tech. I still have no access to my supposedly 2X-faster-than-dial-up connection. Being in customer service myself, I'm very well aware of this dirty old trick. Blame the PC when you can't resolve the issue. What a waste of human DNA these people are! Give 'em a chair and your keyboard and they're all set to ruin your day. If there were ever an insult that would fit SMART Wifi's field tech support people perfectly, it would have to be PEBKAC.

Please excuse me while I bang my head repeatedly on the keyboard while I reflect upon the ironies of life...