Another Call...

I just spent the better half of the last hour writing the email below to Citibank's customer service department. I got pissed off trying to diss the phone rep. 'Nuff said...


I received a call from a Rep of an "accredited third party service provider of Citibank" and she promptly proceeded to fire away at her scripts before I could tell her I was having lunch at the moment. Being a kind person, I did not want to be rude and entertained the call. She (the Rep) went on to tell me that I was qualified to receive a pre-approved "cash back" card. I declined the offer three times and she still insisted in pitching her way into my life. I politely told her again that I did not need another Citibank credit card right now because I was having problems keeping my payment deadlines and (out of desperation to get out of the situation) told her I was actually planning to cancel my card. She still insisted in pitching the "cash back" card, to which I replied "what's the point in accepting the card you're offering if I'm canceling?" I was desperate to end the call and finish my meal. She responded by hurriedly reading something off her scripts thanking me, but doing so in a rather rude tone.

I’m sorry to have taken this much of your time, but I do want to ask that you remind your "accredited third party service providers” to hire agents that are polite enough. I also want to emphasize that I DO NOT want any additional credit cards from Citibank. I am NOT interested in any cash back card. I am keeping my Citibank card and that is the ONLY card that I want to have at this time. I will apply for one if ever I decide I want another card from you. I have been a LOYAL customer and I plan to stay with you, despite the rude "accredited third party service providers of Citibank." Please pass this on to your supervisor or manager so they would be apprised of this very PISSED OFF Citibank customer, yours truly.

Thank you for your time.